Brian Young

AIsecretary

• Lead development in AI call assistant for health clinics for patient inquiries and appointment booking using Twilio, OpenAI realtime API, RAG, and agentic workflows.
• Configure AI to handle multi-step verification workflow, task delegation, session management in multi-agent environment.
• Scale product to handle network congestion for end-to-end audio pipeline and improve quality through various audio encoding formats.

ADUGuru

• Led development of a vision model to identify maximum land area for accessory dwelling unit (ADU) in residential properties from satellite aerial images across the US.
• Sourced aerial imagery data from multiple vendors and perform quality/pricing tradeoff analysis on datasets.
• Evaluated three image segmentation models on two datasets, and finetuned final model to achieve 90% mIOU and 85% accuracy improvement in predicting max land ADU area, matching human baseline performance.
• Identified bottlenecks in training pipeline including third-party library performance issues and improved training speed by 2.5x on multi-GPU training cluster.
• Supervise project on customer credit allocation system to achieve cost optimization and tenant isolation on AI services.

• Led Whole Food Market (WFM)/3P integration with Amazon Fresh Store’s (AFS) next generation order fulfillment services to improve associate’s order fulfillment rate by 3% with 10MM annual profit gain in NA, EU and JP.
• Contributed to architectural, testing, release/rollback designs and delivered project at European Union sites over 8 months. •• Supervised 5 away-team devs including design reviews, feature work, bug fixes, and timeline management.
• Collaborated with 5 cross-org teams/stakeholders to design and scope for 8+ initiatives for future milestones.
• Implemented next generation fulfillment planning and task prioritization/assignment services for Whole Food Market, Amazon Fresh Store, and Prime Now (UFF) business to support 5M+ shipments/day for future migration.
• Led 10+ weekly meetings with accounting stakeholders to align and implement incremental solutions for UFF inventory cost reconciliation issue while supporting service ownership transition within 3 month.
• Designed and fixed UUID overflow issue, extending legacy Amazon Fresh Store/Prime Now warehouse management system by 8+ years.
• Onboarded 5 new hires including oncall training and project handoffs to support team attrition over 3 month.

• Led development on a document peer review feature as a key component for the release of company’s enterprise medical credentialing product, accelerating 40K+ credential verifications and 10K+ provider onboardings per year.
• Rearchitected feature with Ruby on Rails/React from a delayed project, reducing project timeline from 13 to 4 months.
• Managed team of 3 and standardized Restful API & Redux best practices, led project with 90% test coverage.
• Developed a scalable document printing microservice with Node.js and reduced request timeouts across app from 10% to 0% (occurrence rate), improving customer satisfaction.Increased instance throughput by 8x and reduced latency by 3x compared to replaced monolith service.